About.
I am Technology and Delivery Executive leading regional platform strategy, organizational scalability, and enterprise-grade system execution across Southeast Europe.
As Business Unit Manager at ASEE, he provides strategic and operational leadership for the LIVE omnichannel Contact Center and CRM platform, overseeing its delivery, evolution, and regional growth across multiple markets.
His scope extends beyond implementation influencing technology direction, strengthening operational models, aligning product and engineering priorities, and ensuring predictable execution at scale.
What I Do
I lead the design, evolution, and delivery governance of enterprise platforms that power customer experience, workflow orchestration, and business-critical operations.
My work focuses on three pillars:
• Technology Strategy — ensuring scalable, resilient, and future-ready architectures
• Execution Excellence — transforming strategic intent into predictable outcomes
• Organizational Leadership — building high-performing engineering cultures
How I Lead
I build high-performance teams by setting clear standards, aligning engineering with business objectives, and establishing accountability without unnecessary bureaucracy.
My leadership approach combines:
• Strategic clarity
• Operational discipline
• Measured decision-making under pressure
• Continuous organizational improvement
I believe strong execution is the result of structured systems, empowered people, and aligned priorities.
Working with Enterprise Clients
I operate as a strategic partner to enterprise clients, ensuring technology investments translate into long-term operational value.
My focus is on:
• Sustainable platform scalability
• Service quality and delivery reliability
• Proactive risk management
• Long-term partnership growth
Leadership Philosophy
Technology creates impact only when strategy, execution, and people move in alignment.
My role is to create that alignment — ensuring platforms are not only operationally sound, but strategic enablers of business growth.
Work.
Business Unit Manager @ ASEE
May 2025 – (0 years, 9 months)
Provide strategic and operational leadership for a regional technology unit responsible for the delivery, evolution, and enterprise readiness of the LIVE omnichannel Contact Center and CRM platform across Southeast Europe.
Technology & Operational Leadership
• Own delivery governance, operational performance, and organizational scalability across multiple markets.
• Establish structured execution models, capacity planning frameworks, and standardized processes that improve predictability and delivery quality.
• Align technology initiatives with business priorities to support sustainable growth and long-term platform resilience.
Platform Strategy & Regional Expansion
• Direct the regional lifecycle of the LIVE platform — influencing solution strategy, rollout models, and operational maturity.
• Shape value propositions and support go-to-market initiatives across finance, telecommunications, utilities, and public sector industries.
• Contribute to strategic decisions impacting platform scalability, investment priorities, and regional expansion.
Enterprise Client Leadership
• Operate as an executive technology partner to enterprise clients, ensuring technology investments translate into measurable operational value.
• Strengthen long-term partnerships through delivery reliability, proactive risk management, and consistent executive alignment.
Organizational Leadership
• Lead multidisciplinary engineering and delivery teams, building a culture centered on accountability, clarity, and execution excellence.
• Drive organizational development through hiring, mentoring, leadership coaching, and performance standards.
• Foster scalable operating practices that support regional consistency and future growth.
Team Leader (Acting Business Unit Manager) @ ASEE
Oct 2019 – May 2025 (5 years 8 months)
Served as acting Business Unit Leader, providing operational, delivery, and organizational leadership for a multidisciplinary technology team supporting enterprise projects and long-term service engagements.
Delivery & Operational Leadership
• Led end-to-end delivery execution across projects, contracts, change requests, and support agreements, ensuring consistent performance against KPIs and contractual commitments.
• Established structured team operating models, delivery flows, and prioritization frameworks to improve execution predictability and operational efficiency.
• Owned resource planning and capacity alignment in coordination with PMO and stakeholders.
Business & Commercial Enablement
• Contributed to and led strategic initiatives supporting business growth, including presales activities, solution presentations, and client-facing workshops.
• Supported go-to-market efforts by aligning delivery capabilities with commercial objectives and customer expectations.
Organizational & People Leadership
• Built and led a stable, high-performing delivery organization through hiring, coaching, mentoring, and performance management.
• Defined professional development plans, performance expectations, and knowledge-sharing practices to strengthen team capability and continuity.
• Acted as escalation point for delivery, quality, and resource-related risks.
Governance & Quality Standards
• Ensured delivery governance, reporting discipline, and documentation standards aligned with ASEE processes and enterprise customer requirements.
• Strengthened internal knowledge exchange, documentation practices, and training programs to support scalability and operational consistency.
Skills.
Driving technology organizations through strategy, execution, and leadership at scale.
Technology Strategy
Defining long-term technology direction that supports business growth, platform scalability, and operational resilience.
Engineering Leadership
Building and leading high-performing engineering organizations with a strong culture of accountability, ownership, and execution excellence.
Business–Technology Alignment
Translating strategic business objectives into technology initiatives that deliver measurable organizational impact.
Strategic Execution
Turning vision into predictable outcomes through structured planning, disciplined delivery, and strong governance.
Organizational Scalability
Designing operating models, team structures, and leadership frameworks that enable sustainable growth.
Stakeholder Leadership
Aligning executive stakeholders, product teams, and engineering organizations around shared priorities and strategic outcomes.
Advisory Engagements.
Selected advisory engagements where I supported organizations in shaping and delivering digital platforms aligned with their business objectives.
Digital Commerce Platform for Lifestyle Furniture Brand
Role: Technology Advisor
Led the design and delivery of a modern digital commerce experience for a lifestyle furniture brand, strengthening online visibility and supporting direct-to-consumer growth.
Digital Platform for Contemporary Fashion Brand
Role: Technology Advisor
Delivered a refined digital platform enabling online sales, brand storytelling, and customer engagement while supporting long-term brand positioning.
Learning & Events Platform for Personal Development Organization
Role: Technology Advisor
Architected a digital platform supporting educational programs, event management, and community engagement, improving accessibility across services.
Customer-Facing Platform for Insurance Provider
Role: Technology Advisor
Supported the modernization of a customer-facing digital presence, enhancing product clarity and reinforcing trust through improved online accessibility.
Digital Experience Platform for Adventure Tourism Operator
Role: Technology Advisor
Delivered a digital platform showcasing experiential travel offerings and enabling streamlined customer interaction to support international reach.
Scalable E-Commerce Platform for Home & Lifestyle Retailer
Role: Technology Advisor
Supported the delivery of a structured e-commerce environment enabling efficient product navigation and reliable online purchasing to support retail growth.
Personal Interests.
Cycling Engage in endurance cycling, reinforcing discipline, resilience, and long-term focus — qualities that naturally translate into technology leadership.
Retrocomputing Maintain a personal interest in retrocomputing, reflecting a deep appreciation for technological evolution and foundational systems thinking.
Enjoy Photography as a creative discipline that enhances perspective, attention to detail, and observational awareness.