About.
I possess exceptional interpersonal skills and extensive experience in customer interaction. My expertise lies in integrated Contact Center solutions, combining CRM and Workflow Management systems, along with technical presales, implementation, integration, and maintenance management. I actively listen to customer feedback, understanding their preferences and suggestions for product improvement, which helps refine solutions to better meet their needs.
Throughout my career, I have demonstrated strong capabilities in developing and implementing strategic processes, growth-oriented plans, and operational initiatives to enhance productivity and efficiency. My experience includes overseeing sourcing and product development, leading quality testing and control, and ensuring high standards in every phase of the product lifecycle.
Currently, I lead a cross-functional team within a Profit Center, consisting of software developers, system engineers, and business analysts. My responsibilities include team supervision, motivation, recruitment, performance evaluation, and professional development. I take pride in fostering a collaborative and dynamic work environment where individuals are empowered to excel.
In addition to team management, I oversee the sales of our software solutions and ensure the satisfaction of our active clients. I am dedicated to identifying growth opportunities, nurturing client relationships, and aligning our solutions with customer needs. By actively engaging with clients and stakeholders, I ensure their feedback is incorporated into our development processes, driving customer satisfaction and long-term loyalty.
As a team leader, I act as the central point of contact for my team, ensuring seamless communication and effective collaboration. I prioritize open discussions to gather team members’ feedback, address challenges, and implement improvements for future projects. This iterative approach promotes continuous improvement in both individual and team performance.
Above all, I believe in leading by example—demonstrating proactivity, accountability, and engagement to inspire the team to achieve shared goals.
Work.
Team Leader @ ASEE
Oct 2019 – Present (5 years, 6 months, 16 days)
• Organization of team activities:
– allocation of resources (in collaboration with the PMO), monitoring of timely fulfillment, harmonization of the procedure;
– defining the specific flow of team operations;
– prioritizing and planning the activities of the team to ensure project/contract delivery/CRS/SSA;
• Contribute and/or lead projects in accordance with the Project;
• Plans, ASEE guidelines, to ensure KPI’s are met;
• Prepares and monitors the completion of professional development plans within the team;
• Contributes to the process of hiring, coaching, motivating and monitoring the performance of all subordinates in order to maintain the stability and high level of professional service in the team;
• Creates and leads presentations and participates in pre-sales and marketing activities;
• Prepares training plans and appropriate documentation, training clients to ensure project/contract delivery;
• Еnsures that documentation within the team is available in order to comply with customer requirements as defined in the project/contract/CR and ensures the internal exchange of know-how;
• Timely and accurately follows all relevant work procedures, in particular reporting, time monitoring, project planning, information sharing, to ensure the work is performed in accordance with prescribed standards and expectations, resource planning and specific KPIs.;
Linux Systems Engineer | Product Specialist @ ASEE
May 2017 – Oct 2019 (2 years, 4 months, 8 days)
• Establishing of the system environment in line with system standards and client’s requirements;
• Monitors and tests system performance to ensure systems meet documented user requirements;
• Provides maintains and appropriate level of technical support of systems;
• Monitors, troubleshoots and resolves issues and problems to ensure system availability, reliability;
• Participates in providing technical support to the Sales in order to support the sale process;
• Continuously update the documentation for the product/projects;
• Provide guidance and knowledge transfer to individuals of teams, support and mentor less skilled and less experienced employees, to increase work efficiency;
• Participates in analysis, design and configuration of system specification for fulfilling business objectives and processes, according to client’s requirements;
• Review test results and fix technical problems;
Skill and knowledge qualifications:
• Advanced knowledge of Linux system administration;
• Advanced knowledge Apache | Nginx — Config files, Log files, maintenance and troubleshooting;
• Advanced knowledge MySql | Percona | MongoD — Config files, Log files, maintenance and troubleshooting;
• Advanced knowledge Procmail | Sendmail | Dovecot — Config files, Log files, maintenance and troubleshooting;
• Basic knoledge in scripting in shell;
• Discuss requirements with the client and the development team;
• Contribute to technical design and progress meetings;
• Multi-tasking capabilities;
Blog.
Hobby.
Cycling is my greatest passion, offering both physical challenge and mental relaxation. It’s a perfect way to clear the mind and explore the beauty of the landscape. As Albert Einstein once said: “Life is like riding a bicycle. To keep your balance, you must keep moving.” Through cycling, I’ve discovered not only the contours of the country but also the freedom and peace that come from every ride.
Retrocomputing is a fascinating hobby where I bring vintage hardware and software back to life. I own a couple of classic machines, including an IBM NetVista 6286 and a Fujitsu Siemens SCENIC xS DT2-D1171, both running on Windows 98 SE. These computers are fully restored, with original hardware intact, and I use the Retrobright method to rejuvenate yellowed plastics, bringing back their original beauty. Along with restoring old systems, I also enjoy RetroGaming, immersing myself in the nostalgic experiences of classic video games. 🙂
Photography is an art that takes time, patience, and a good sense of imagination. In my spare time, I love capturing moments, often documenting events. Photography has not only enhanced my creative vision but also taught me the importance of patience, as it often requires waiting for the perfect shot. With the right equipment and a keen sense of what makes a moment special, photography allows me to preserve life’s beautiful memories.